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Voicemail

OB Olivia Brown2:49 pm Generating your summary...Refinance at 4.79%, consolidating two loans

1 (833) 420-29332:34 pm

A new home, a spring move, and the next steps for pre-approval.

Natalia Veylan1:55 pm

Renewal options and a follow-up before the end of the week.

1 (418) 720-475912:46 pm

New inquiry about financing a first investment property.

Emily Turner11:42 am

Closing in three weeks. Confirming the documents to send.

Andrew Becker10:45 am

Reviewed the new monthly payment and consolidation options.

Notes selected. Calls, Contacts, Keypad, Settings.

Olivia Brown(418) 720-4759

Refinance at 4.79%, consolidating two loans

03/04/202602:14 PM8m 12s

Quick overview

Olivia called about her March 12 renewal and wants to roll an $18,000 car loan and a $7,400 line of credit into the mortgage. You quoted 4.79% over five years, which lands at $2,540 per month. She is sending her T4s and the car loan statement before Friday so the file can go to the lender.

Summary

Mortgage renewal and current situation

Olivia calls to review her mortgage renewal with Desjardins, due on March 12, and explains that she wants to consolidate her outstanding debts at the same time.
She confirms that her current rate is 5.34%, that every payment has been made on time, and that her priority is to simplify the household budget with a single monthly payment.

Debts to fold into the refinancing

Olivia lists an $18,000 car loan at 8.9% and a $7,400 line of credit at prime plus 4%, for a total of $25,400 she would like to include in the new mortgage.
She describes the separate payments as hard to track and asks for a clear picture of what the household will owe each month after the renewal.

Option reviewed and budget

You present a five-year option at 4.79%, with an estimated mortgage payment of $2,540 per month once the two debts are consolidated.
Olivia indicates that the household currently pays about $3,100 per month across the mortgage and both debts, and that she would be comfortable with a new payment of up to $2,650.
You confirm that the quoted payment sits within the budget she described and leaves more room for regular household expenses.

Financial profile for the application

Olivia reports a combined household income of $142,000, with both borrowers working full time, and indicates that their credit scores are above 740.
You note that these details will go into the application together with the income documents and the information on the outstanding loans.

Documents and follow-up

Olivia agrees to send her T4s and car loan statement before Friday so that you can prepare the file for the lender.
You will send a follow-up that recaps the rate and the estimated payment, confirms the documents still needed and keeps the application moving ahead of the March 12 renewal.

Next steps

Collect the T4s and car loan statement before Friday.
Prepare the application for the lender.

Generate follow-up email

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Jessica Lee

Yesterday

Rate hold until the 15th, sending T4 tonight

Michael Brown

Yesterday

First-time buyer, asking about the 30-year option

Emily Thompson

5 min ago

Renewal in March, wants a 5-year fixed

Sarah Mitchell

2 h ago

Refinance at 4.79%, consolidating two loans

David Chen

3 h ago

Pre-approval for $480k, documents pending

Inbox

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Call summary: David Chen

Pre-approval for $480k, documents pending

Call summary: Sarah Mitchell

Refinance at 4.79%, consolidating two loans

Call summary: Emily Thompson

Renewal in March, wants a 5-year fixed

Call summary: Michael Brown

First-time buyer, asking about the 30-year option

Yesterday

Call summary: Jessica Lee

Rate hold until the 15th, sending T4 tonight

Yesterday

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